Terms & Conditions
Welcome to Busy Beaks Bird Toys! By using our website at www.busybeaksbirdtoys.com.au and purchasing products from us, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
1. Agreement to Terms
By accessing or using our website, you agree to be bound by these Terms of Service, as well as our Privacy Policy. If you do not agree to these terms, please do not use our website.
2. Products and Services
Busy Beaks Bird Toys offers handmade, natural toys for birds and small pets that are made-to-order. All products listed on our website are subject to availability. We reserve the right to modify or discontinue any product at any time without prior notice.
3. Orders and Payment
When you place an order through our website, you are offering to purchase a product subject to availability and acceptance by us. Once your order is confirmed, you will receive an email notification with your order details.
Pricing: All prices are listed in AUD (Australian Dollars) and are exclusive of shipping fees. Prices may change without notice.
Payment: Payment is processed through the available processing payments using Stripe, we take: Visa, Debit, PayPal, AfterPay, and Apple Pay. You agree to provide accurate and complete payment information when placing an order.
4. Shipping and Delivery
Shipping: We ship products through Australia Post. Shipping costs are calculated at checkout based on the weight and size of your parcel.
Processing Time: Orders are processed within a 1-3 week window, and you will receive an email with tracking information once your order has shipped.
Delivery Time: Delivery times may vary depending on your location. We are not responsible for delays caused by Australia Post or unforeseen circumstances. Most orders within Australia arrive within 2-14 business days. Current Australia Post delivery time frames can be viewed through these links:
Australia-wide - https://auspost.com.au/business/shipping/delivery-speeds-and-coverage
International - https://auspost.com.au/sending/delivery-speeds-and-coverage/international-delivery-times
5. International Shipping & Restrictions:
International postage is available for New Zealand, Canadian and United States customers.
International customers are responsible to check with their countries customs office regarding the import of products, restrictions, prohibited items, taxes, tariffs, fees and any other applicable duties that are to be paid by the customer. Busy Beaks will not be liable for fees and packages that are refused or held for delivery.
Unfortunately, due to bio security and quarantine restrictions, any toys or items containing food or plant matter cannot be mailed outside of Australia (i.e. toys containing grass or native seed pods/materials etc). Some toys can be modified, such as grass swapped for paper etc - please check the item drop down options.
If any of our restricted items are purchased upon checkout, they will be either refunded or modified (hay & food materials removed and replaced with other suitable materials) before shipping.
6. Correct address & Change of Address
Please ensure that your shipping address is correct at checkout. We are unable to change the address once an order has been fulfilled. If an order is returned due to an incorrect or incomplete address, the customer will be responsible for purchasing a second shipping label for the order to be resent. Busy Beaks Bird Toys is not liable for lost or delayed orders due to incorrect address details provided at checkout.
Returned Orders Policy
If an order is returned to us due to an incorrect address, failure to collect from the post office, or any other delivery issue outside of our control, the customer will have the following options:
Reshipping – We can resend the order, but the customer must pay a second shipping fee before the package is dispatched again.
Refund – If the customer no longer wants the order, we can issue a refund minus the original shipping fee. Refunds will not be available for custom or perishable items.
7. Customer Reviews
Customers have the option to leave reviews on products listed on our website. By submitting a review, you agree to the following:
Your review may be publicly visible on the website.
You will not post any offensive, harmful, or inappropriate content.
We reserve the right to remove any reviews that violate our content guidelines or are deemed inappropriate.
8. Returns and Refunds
Due to the handmade nature of our products and safety of animals, we do not accept returns unless the item is defective or damaged during shipping.
If you receive a damaged product or an incorrect item, please contact us within 48 Hours of receiving your order at info@busybeaksbirdtoys.com.au so we can assist you with a return or exchange.
9. Intellectual Property
All content on this website, including product images, descriptions, logos, and text, is the property of Busy Beaks Bird Toys and is protected by copyright laws. You may not use, reproduce, or distribute any content from the website without prior written consent.
10. Safety & Misuse of Products
All toys are made with care using safe materials, however as no toy is ever 100% bird safe, please supervise playtime when you can, check your new and existing toys regularly and remove any loose, hanging, or fraying parts to avoid any accidents.
All toys are metal, cotton and fabric free, however even with toys made using natural Seagrass, Jute, or Sisal - these are NOT intended to be consumed and may not always be suitable for your pet. Particularly heavier chewers or birds that like to eat fibres. Please remove any toys/parts if you notice excessive chewing or swallowing.
I am not to be held responsible for pet misuse of my products. You know your small pet best and should offer toys that are best suited to their size and chewing needs.
11. User Conduct
When using our website, you agree to:
Comply with all applicable laws and regulations.
Not engage in any activity that could harm the website or disrupt its functionality.
Not use the website for any unlawful or fraudulent purpose.
12. Limitation of Liability
To the fullest extent permitted by law, Busy Beaks Bird Toys is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our liability is limited to the total amount paid for the product in question.
13. Changes to Terms of Service
We reserve the right to update or modify these Terms of Service at any time. Any changes will be posted on this page with the updated date. By continuing to use our website, you agree to be bound by the revised terms.
14. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of Australia. Any disputes arising out of or in connection with these terms will be resolved in the courts of Victoria, Australia.
15. Contact Information
If you have any questions or concerns about these Terms of Service, please contact :
Lyndell (owner of Busy Beaks Bird Toys)
Email: info@busybeaksbirdtoys.com.au
Terms & Conditions last update: 28/02/2025