Policies, FAQ & Info

Processing & Shipping Information

  • • Current processing time is anywhere between 1-3 weeks. Please only place an order if you are happy and willing to wait, as I cannot guarantee a time that any individual order will take for me to prepare and dispatch. Though I have added up to 3 weeks, your order will likely ship out earlier, I like to give some leeway as sometimes I may need the extra time during busier periods and holidays. I usually send out most orders within 1-2 weeks after placing an order, however please message me if you have a rush and I will try my best to accommodate!

    • All toys are handmade to order, so please allow time for creation, previous orders, as well as how busy I am in my work and personal life. Your patience and understanding is greatly appreciated. No toys or items are stocked here at Busy Beaks HQ.

  • • Postage fees are now weight-based. This means all items in my store have been weighed and the postage fee will depend on your location and how many items you have in your order. These fees are set accordingly through Australia Post to cover both the postage and packaging fees.

    • Orders are sent through Australia Post in eco-friendly and recyclable packaging including paper, tape, parcel bags, and new or re-used cardboard boxes. Tracking provided.

    • Unfortunately, due to bio security and quarantine restrictions, any toys or items containing food or plant matter cannot be mailed into TAS or WA (i.e. toys containing grass or native seed pods/materials etc). Some toys can be modified, such as grass swapped for paper etc - please check the item drop down options.

    • If any of our restricted items are purchased containing hay, they will be made with paper and wood shreds.

    • Express shipping option available to purchase as an add-on to your order here.

  • • International shipping is available to New Zealand, Canadian, United Kingdom (UK orders through our Etsy store only), and United States customers. Please note that all products in my store are shown in AUD prices.

    • International customers are responsible to check with their countries customs office regarding the import of products, restrictions, prohibited items, taxes, tariffs, fees and any other applicable duties that are to be paid by the customer. Busy Beaks will not be liable for fees and packages that are refused or held for delivery. 

    • Unfortunately, due to bio security and quarantine restrictions, any toys or items containing food or plant matter cannot be mailed outside of Australia (i.e. toys containing grass or native seed pods/materials etc). Some toys can be modified, such as grass swapped for paper etc - please check the item drop down options.

    • If any of our restricted items are purchased containing hay, they will be made with paper and wood shreds.

  • • Please ensure that your shipping address is correct at checkout. We are unable to change the address once an order has been fulfilled. If an order is returned due to an incorrect or incomplete address, the customer will be responsible for purchasing a second shipping label for the order to be resent. Busy Beaks Bird Toys is not liable for lost or delayed orders due to incorrect address details provided at checkout.

    • If an order is returned to us due to an incorrect address, failure to collect from the post office, or any other delivery issue outside of our control, the customer will have the following options:

    1. Reshipping – We can resend the order, but the customer must pay a second shipping fee before the package is dispatched again.

    2. Refund – If the customer no longer wants the order, we can issue a refund minus the original shipping fee. Refunds will not be available for custom or perishable items.

  • • For the health and wellbeing of pets and the possible contamination of toys, I do not accept returns if packages have been opened and items handled/used. However, if your parcel has arrived with items that are damaged or unusable, I am more than happy to organise either a refund for the items, store credit discount voucher, or replacement (replacement will depend on material stock at the time). Photo evidence of the damaged goods and parcel/packaging will need to be provided beforehand.

    • If you need to cancel an order and it has not yet started creation or been packaged, please contact me as soon as possible and I will be happy to help. Most orders start production within one to two weeks, so please contact me to check the status of your order before requesting a cancellation. Once an order has begun production, you will no longer be eligible for a cancellation and refund.

  • We now offer pick-up! If you live locally in or around Broadford, VIC, please select the local pickup option at checkout, and I will contact you with a suitable time for pickup once your order is ready.

  • If you're experiencing issues checking out with Afterpay, please note that Afterpay does not work when checking out directly through Facebook or Instagram. To complete your purchase using Afterpay, please use a secure browser such as Google Chrome, Safari, or Microsoft Edge. Additionally, ad blockers and certain browser extensions may interfere with Afterpay's functionality. If you encounter any issues, try disabling ad blockers or switching to a different browser.

  • If you placed an order and wish to add more products or remove an item/s, please contact me as soon as possible before your order has been fulfilled. Please note that if adding more products to an order, additional shipping fees may apply depending on the size and weight of your order.

Promo Codes & Discounts

  • We are unable to adjust the price of an order once it has been purchased if you forget to apply a discount code. It is the customer’s responsibility to ensure that any discount codes are applied before completing their transaction. Busy Beaks Bird Toys cannot retroactively apply discounts or refund the difference after a purchase has been made.

  • You can enter your promo code at checkout before finalizing your order. Look for the "Discount Code" box on the payment page, type in your code, and click "Apply" to see the discount reflected before completing your purchase.

  • Promo codes are intended for individual use as specified in the promotion details. Excessive use, such as creating multiple accounts to reuse codes or sharing single-use codes beyond their intended purpose, may result in order cancellation. Busy Beaks Bird Toys reserves the right to deny or cancel orders where promo codes have been misused.

  • We’re proud to support the wonderful work of bird and small pocket pet sanctuaries across Australia. As a small thank you for everything you do, we offer 20% off all orders for registered sanctuaries.

    Who qualifies for the sanctuary discount?
    This discount is available to registered bird or animal sanctuaries, rescues, and wildlife carers in Australia. If you’re not sure if you qualify, feel free to get in touch!

    How do I access the discount?
    Just send us a message via our contact form or email with a brief introduction and a link to your website, Facebook page, or proof of registration. We’ll provide you with a unique discount code to use at checkout.

    Can the discount be used more than once?
    Yes! Once approved, you’re welcome to use your sanctuary discount code on any future orders.

    Is there a minimum order amount?
    No minimum spend is required—use the discount on any size order.

    Can I combine the sanctuary discount with other promos?
    Our sanctuary discount cannot be combined with other promo codes or sale offers, unless specifically stated.

Toy Safety & Care

  • • My toys are made with love and care using safe materials, however as no toy is ever 100% bird safe, please supervise playtime when you can, check your new and existing toys regularly and remove any loose, hanging, or fraying parts to avoid any accidents.

    • All toys are metal, cotton and fabric free, however even with toys made using natural Seagrass, Jute, or Sisal - these are NOT intended to be consumed and may not always be suitable for your pet. Particularly heavier chewers or birds that like to eat fibres. Please remove any toys/parts if you notice excessive chewing or swallowing.

    • I am not to be held responsible for pet misuse of my products. You know your small pet best and should offer toys that are best suited to their size and chewing needs.

  • All seagrass matting used for my products and toys get a thorough brush and are disinfected with a natural disinfectant. They are then completely sun and air dried outside.

  • Whilst designed mainly for birds and parrots, a lot of my products can also be enjoyed by other small pets such as rabbits, rats, mice, sugar gliders and guinea pigs. I have noted at the bottom of item descriptions whether they are suitable for pocket pets. Please double check toy information first and be sure to choose toys wisely in regard to chewing/ingesting behaviours before purchasing for your non-feathered little friend, as some of my items may not be suitable.

Small parrot chewing on bird-safe native foliage - Busy Beaks Bird Toys
Small parrot enjoying their natural foraging box with safe native plants - Busy Beaks Bird Toys

Bird-Safe Plants: A Guide to Bird-Friendly Greenery

Not sure which native plants are safe for your birds?

Below are some picture examples of great native plants you can collect and offer for your birds to browse! Many of these come in different colors and can usually be found in local bushland, parks, or along walking tracks. There are plenty of other safe options as well—I’ll include a link at the bottom with a more comprehensive list, including both safe and toxic plants.

When foraging, choose healthy-looking foliage that is free from bird droppings, disease, or exposure to chemicals. Avoid plants growing near busy roads. I often place fresh branches straight into my birds' cages after a quick rinse, but for extra precaution, washing them with diluted vinegar water is a good practice. It's essential to select safe plants, as some can be highly toxic to birds.

If you collect nuts or seed pods, be sure to brush and rinse them thoroughly. Allow them to dry well in the sun, or bake them on a low setting in the oven for an hour or two to eliminate any pests. Native nuts and pods make fantastic crunchy foot toys and can also be added to foraging toys or drilled and attached to toys for natural enrichment.

If your bird loves to bathe like mine, try wetting some leafy branches and hanging them up—many birds enjoy fluffing their feathers against damp leaves!

What are the benefits of native foliage?

Offering plant materials is beneficial for any pet bird, as they enjoy peeling bark from branches, nibbling on leaves and getting their beak into the seed pods. It’s also a free alternative to toys if your bird just isn’t a fan of chewing on homemade or store-bought products—sometimes they may just prefer more simple and natural enrichment!

Additional list of safe and toxic plants:
http://eclectusparrots.net/safeplants.html

Happy foraging!

Collage of eucalyptus trees showing pink flowers and seed pods with green leaves.
Collage of Golden Wattle flowers with yellow blooms and green leaves labelled "Golden Wattle/Acacia".
Close-up of Banksia flowers with orange, yellow, and brown spikes, surrounded by green leaves.
Collage of red and pink bottlebrush flowers with green leaves and botanical illustrations.
Collage of two Grevillea flowers with pistons and vibrant red-yellow hues against green foliage.
Close-up of Melaleuca flowers, featuring vibrant pink blooms and white bottlebrush-like flowers with green leaves.
"Milk thistle and dandelion images with fresh greens in a colander."
Collage of nuts and seed pods from various trees, including Bottlebrush and Melaleuca, Banksia shrub/tree, Eucalyptus gum trees, and Casuarina nuts from a weeping Willow tree. Each section features a labeled image of the respective seeds or pods.
A collage featuring nuts and seed pods, including pine cones, pods from the Bushy Yate tree, Hakea pods from the Hakea shrub or tree, and small seed pods from Eucalypt trees.